{"product_id":"nutec-dell-mw3l31os5os-dell-upgrade-from-1y-basic-onsite-to-5y-basic-onsite","title":"DELL Upgrade from 1Y Basic Onsite to 5Y Basic Onsite","description":"Dell’s base warranty covers repair or replacement for manufacturing defects only and does not include support for software-related issues. Basic service provides telephone (online chat (where available) and e-mail) hardware troubleshooting during local business hours, excluding local national holidays. During the telephone-based troubleshooting, the Dell Technician will determine if an onsite service technician is required.\u003cbr\u003eDell recommends ProSupport for PCs  - your customers need more than a basic warranty service to keep their employees happy and productive. ProSupport Suite for PCs combines 24x7 (including holidays) non-scripted direct access to in-region IT experts and Next Business Day onsite reapirs. AI-driven, intelligent support that allows businesses to stay ahead of IT issues and employee frustration. \u003cbr\u003e\u003cbr\u003e*Response times may vary by country and location. Availability and terms of Dell Services vary by region and by-product. Contact a sales representative for details.","brand":"DELL","offers":[{"title":"Default Title","offer_id":54083291250981,"sku":"NUTEC-DELL-MW3L31OS5OS","price":455.33,"currency_code":"AUD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/1008\/9532\/6501\/files\/cad5bc357ef1926c00a5ecbb722b2378e6799282_2bf493e5-970e-47e5-a8fd-0a8c5c93a463.jpg?v=1792199927","url":"https:\/\/nutec.com.au\/products\/nutec-dell-mw3l31os5os-dell-upgrade-from-1y-basic-onsite-to-5y-basic-onsite","provider":"NUTEC Store","version":"1.0","type":"link"}