{"product_id":"nutec-dell-ot3os5os-dell-upgrade-from-3y-basic-onsite-to-5y-basic-onsite","title":"DELL Upgrade from 3Y Basic Onsite to 5Y Basic Onsite | OT_3OS5OS","description":"Dell’s base warranty covers repair or replacement for manufacturing defects only and does not include support for software-related issues. Basic service provides telephone (online chat (where available) and e-mail) hardware troubleshooting during local business hours, excluding local national holidays. During the telephone-based troubleshooting, the Dell Technician will determine if an onsite service technician is required.\u003cbr\u003eDell recommends ProSupport for PCs  - your customers need more than a basic warranty service to keep their employees happy and productive. ProSupport Suite for PCs combines 24x7 (including holidays) non-scripted direct access to in-region IT experts and Next Business Day onsite reapirs. AI-driven, intelligent support that allows businesses to stay ahead of IT issues and employee frustration. \u003cbr\u003e\u003cbr\u003e*Response times may vary by country and location. Availability and terms of Dell Services vary by region and by-product. Contact a sales representative for details.","brand":"DELL","offers":[{"title":"Default Title","offer_id":54088315535653,"sku":"NUTEC-DELL-OT3OS5OS","price":57.66,"currency_code":"AUD","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/1008\/9532\/6501\/files\/cad5bc357ef1926c00a5ecbb722b2378e6799282_72a8a434-fc8a-45d1-86e7-452dd7d7ba02.jpg?v=1792258708","url":"https:\/\/nutec.com.au\/products\/nutec-dell-ot3os5os-dell-upgrade-from-3y-basic-onsite-to-5y-basic-onsite","provider":"NUTEC Store","version":"1.0","type":"link"}