{"product_id":"nutec-opengear-ogfntscm81005yr-opengear-foundation-support-1-licenses-5-years","title":"Opengear Foundation Support 1 license(s) 5 year(s) | OG-FNTS-CM8100-5YR","description":"\u003cb\u003eFoundation Technical Support\u003c\/b\u003e\u003cbr\u003eSupport Components:\u003cbr\u003e\u003cbr\u003e- 8x5 Regional Live Support: Available during local business hours (8 AM to 5 PM, Monday to Friday) in APAC, Americas, and EMEA regions. Support channels include phone, email, and portal.\u003cbr\u003e- Service-Level Agreements (SLAs): Defined response and resolution expectations.\u003cbr\u003e- Firmware and Software Updates: Ongoing access through the support portal.\u003cbr\u003e\u003cbr\u003e\u003cb\u003ePriority Levels:\u003c\/b\u003e\u003cbr\u003e\u003cbr\u003e- Critical (Priority 1): Severe outage, no workaround, or DOA unit.\u003cbr\u003e- Medium (Priority 2): Covers all other situations.\u003cbr\u003e\u003cbr\u003e\u003cb\u003eSLA and Response Times:\u003c\/b\u003e\u003cbr\u003e\u003cbr\u003e- Initial Response: Up to 15 minutes via portal, up to 30 minutes via email, and 100% callback via phone\/chat.\u003cbr\u003e- RMA (Replacement): Next business day (U.S.), within 4 days (International).\u003cbr\u003e- SLA Target: 95% compliance.","brand":"Opengear","offers":[{"title":"Default Title","offer_id":54088400535845,"sku":"NUTEC-OPENGEAR-OGFNTSCM81005YR","price":1362.2,"currency_code":"AUD","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/1008\/9532\/6501\/files\/d9953d250099ebad062875c013732edf00df8e0b_200d0a25-1d76-42aa-9ae9-d5c8477e4284.jpg?v=1792268325","url":"https:\/\/nutec.com.au\/products\/nutec-opengear-ogfntscm81005yr-opengear-foundation-support-1-licenses-5-years","provider":"NUTEC Store","version":"1.0","type":"link"}