Returns & Refunds Policy

Our Commitment

At Nutec, we strive to ensure that every product and solution we supply meets your expectations. If you experience an issue with your purchase, we are committed to providing a fair and transparent returns and refunds process in accordance with Australian Consumer Law.

Change of Mind Returns

If you change your mind about a purchase, you may request a return within 14 days of receiving your order, subject to the following conditions:

• The item is unused and in its original condition
• The item is returned in its original packaging
• All accessories, manuals, licenses, and bundled items are included
• The product has not been installed, activated, configured, or modified
• Proof of purchase is provided

Nutec reserves the right to decline a change-of-mind return if the product does not meet the above conditions. Similar return authorization and product-condition requirements are commonly used across technology retailers.

Non-Returnable Items

The following products are generally not eligible for change-of-mind returns:

• Software licenses, subscriptions, and digital downloads
• Special-order or custom-configured products
• Clearance, end-of-life, or non-stock items
• Opened consumables and media
• Products that have been activated, registered, or used
• Products where manufacturer seals have been broken and resale is not possible

Nothing in this policy limits your rights under Australian Consumer Law.

Faulty, Damaged, or Incorrect Products

If a product arrives damaged, is faulty, or is not the item ordered, please notify Nutec as soon as possible and preferably within 48 hours of delivery. Early notification helps us investigate shipping or supplier issues efficiently.

Where a product is confirmed to be:

• Faulty
• Damaged in transit
• Incorrectly supplied
• Not fit for its intended purpose

Nutec will, at its discretion and in accordance with Australian Consumer Law:

• Repair the product
• Replace the product
• Provide a refund
• Offer an alternative resolution

Where applicable, Nutec will arrange or reimburse reasonable return freight costs for approved warranty or fault-related returns.

Return Authorisation Process

Before returning any product, you must obtain a Return Merchandise Authorisation (RMA) or return approval from Nutec.

To request a return, please provide:

• Order number or invoice number
• Product details
• Reason for return
• Photos of any damage or defects (if applicable)

Returns sent without prior authorisation may be delayed or refused. Return authorisation procedures are standard practice to ensure returned products can be correctly identified and assessed.

Return Shipping

Unless the return relates to a confirmed fault, incorrect supply, or a consumer guarantee claim, customers are responsible for the cost of returning products to Nutec.

We strongly recommend using a tracked and insured shipping service, particularly for high-value technology products.

Nutec is not responsible for products lost or damaged during return transit.

Inspection and Assessment

All returned products are inspected upon receipt.

If a returned product is found to:

• Show signs of use beyond reasonable inspection
• Be damaged after delivery
• Be incomplete
• Not meet the return eligibility requirements

Nutec may:

• Reject the return request
• Apply a reasonable restocking fee where permitted
• Return the product to the customer at their expense

Refunds

Once a return has been received, inspected, and approved, refunds will be processed to the original payment method used for the purchase.

Refund processing times may vary depending on your payment provider, bank, or financial institution, but are generally completed within 5–10 business days after approval. Similar timeframes are commonly used by online retailers and payment processors.

Original shipping charges are generally non-refundable unless required by Australian Consumer Law.

Exchanges

Where stock is available, Nutec may offer exchanges for eligible products.

If the replacement item differs in value from the original purchase, additional charges or credits may apply.

Order Cancellations

Orders may be cancelled prior to dispatch for a full refund.

If an order has already been shipped, it will be treated as a return and assessed under this policy. Pre-dispatch cancellation rights are common practice for online retail transactions.

Australian Consumer Law

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if the goods fail to meet acceptable quality standards and the failure does not amount to a major failure.

Nothing in this Returns & Refunds Policy excludes, restricts, or modifies any rights you may have under applicable consumer protection laws.

Contact Us

For returns, refunds, warranty claims, or product concerns, please email sales@nutec.com.au.

Our team will guide you through the return process and work to resolve your issue as quickly as possible.