Shipping Policy

Fast, Reliable Delivery Across Australia

At Nutec, we understand that timely delivery is critical to keeping your business running smoothly. Whether you’re purchasing hardware, infrastructure equipment or workplace technology, we work with trusted national logistics partners to ensure your order arrives safely and efficiently.

Delivery Coverage

Nutec delivers Australia-wide, including metropolitan, regional, and remote locations. Delivery times may vary depending on product availability, shipping destination, and carrier schedules. Additional transit times may apply for regional and remote areas.

Shipping Partners

We partner with leading Australian freight and courier providers to ensure secure and reliable delivery of your technology solutions. Carrier selection may vary based on product type, destination, and delivery requirements.

Order Processing

Orders are typically processed during standard business hours. In-stock items are generally dispatched within 1–2 business days following payment confirmation. Where products are unavailable or subject to supplier lead times, our team will provide regular updates on expected delivery schedules.

Delivery Requirements

To ensure successful delivery, customers must provide a valid physical street address and accurate contact details. Deliveries cannot be made to PO Boxes for most hardware and freight shipments. A signature may be required upon delivery for certain products and high-value orders.

Freight Charges

Shipping costs are calculated based on product size, weight, destination, and delivery method. While many standard deliveries are included within quoted pricing, additional freight charges may apply for:

• Remote and regional locations
• Bulky or oversized equipment
• Special handling requirements
• Expedited or priority delivery services

Where additional charges apply, customers will be notified before dispatch.

Delivery Timeframes

Estimated delivery times are provided as a guide only and may vary due to carrier availability, weather conditions, supplier lead times, or circumstances beyond Nutec’s control. While we make every effort to meet delivery expectations, delivery dates cannot be guaranteed.

International Deliveries

For customers requiring delivery outside Australia, Nutec can arrange international shipping on request. Freight costs, customs duties, taxes, and delivery timeframes will vary depending on the destination country and product requirements.

Tracking & Order Updates

Once your order has been dispatched, tracking information will be provided where available, allowing you to monitor the progress of your shipment through the carrier’s network.

Damaged or Missing Deliveries

Customers should inspect all deliveries upon receipt. Any shortages, damaged goods, or delivery discrepancies should be reported to Nutec within 48 hours of delivery so that we can investigate and resolve the issue as quickly as possible.

Need Assistance?

Our team is available to assist with delivery enquiries, shipment tracking, special freight requirements, and project-based logistics planning.

Contact Nutec for assistance with any shipping or delivery-related questions.