APC WITPC3YR10 warranty/support extension 3 year(s)

7x24 telephone technical support
Our experienced technical support engineers are available to answer your questions, giving you peace of mind knowing the help you require is available at any given time.
Software upgrades
Software support contracts entitle customers to all software upgrades and updates, ensuring access to new features and product enhancements.

Protection
User roles
Enable location and feature-based access through multi-user login and individual levels of user roles.
Multi-user access
Enables several users to carry out work on the application simultaneously and merging changes from different users seamlessly.
Password Security
User-selectable password with strong password rules and reset password mechanism.
Read-only Access
Share access without risking unauthorized configuration changes.

Manageability
Underutilized servers
Provides a customizable list of underutilized servers, for identifying non-utilized and underutilized servers within the data center.
Top power consumers
Identifies servers with the highest average power usage, providing data center operators with a list of likely candidates for upgrades, load sharing or retirement.
KPI data
Key performance indicators on power cost, server utilization and retirement candidates, available in report and dashboard format.

Agility
Track underutilized servers
Reduce costs by eliminating unnecessary servers and maximize efficiency and rack capacity.
Maximize rack utilization
Gain visibility into rack utilization for optimizing power, cooling and space at the rack level.
IT power and server utilization monitoring
Determine the business usefulness for all IT assets helps eliminate underutilized servers and maximize IT capacity at the rack, row and room level.
Server efficiency categorization
Provides the ability to categorize servers into non-utilized, underutilized and utilized for analyzing IT efficiency, remove non-utilized servers to recapture available capacity and virtualize underutilized servers to consolidate resources.
Server usage chargeback
Enables businesses to capture and assign IT costs to individual departments for accurate billing support down to the physical or virtual server level.
Prevent physical server sprawl
Identify and remove non-utlized servers for optimal use of rack capacity.

Availability
Auto-association
Increases accuracy and saves time by auto-associating discovered IT devices with the inventory, based on properties such as make, model and IP address.
Live dashboard
Gain transparency to data center key performance indicators through easily configured web dashboards, displaying customizable management-level information.
IT asset monitoring
Continual discovery and monitoring of IT components through standard protocols for accurate and current inventory management.
IT asset auto-discovery
Saves time and increases accuracy of your managed asset inventory.
Global asset search
Quickly locate assets through free text search, and export equipment data to excel format.
GenomeTM library
The continuously growing asset library enables the software to determine power consumption without the aid of hardware sensors.

Keep critical power on to maximize uptime and minimize costs

Comprehensive service packages that allow you to design the coverage you need to operate your solution efficiently, minimize downtime and manage costs.

Comprehensive service packages that allow you to design the coverage you need to operate your solution efficiently, minimize downtime and manage costs.

7x24 Upgrade option
If you are like most businesses, you want your systems up and running during your busiest hours. In order to accommodate your busy schedule, APC offers an option to schedule services off hours. We will work with you to find a time when servicing your system is least likely to impact your productivity, saving your business time and money.

Environmental inspection
In order to ensure that your system is installed in a suitable environment for optimal functionality, we will inspect the site for conditions that might damage your system, such as excessive heat or humidity.

Experienced Certified Field Service Engineer
Our factory trained Field Service Engineers are rigorously trained and tested on how to efficiently service our products, as well as on safety practices and electrical codes, offering our customers the highest level of service available in the industry today.

Labor and travel expenses included
Travel and labor expenses are included in most service contracts. Please see the statement of work for the service specifics.

On site troubleshooting
While on site, our APC Certified Field Service Engineers, backed by years of industry experience, will diagnose any errors directly, ensuring accuracy of any corrective actions taken.

Parts included
Replacement parts & components are included with some service contracts. Please see the statement of work for service specifics.

Comprehensive service packages that allow you to design the coverage you need to operate your solution efficiently, minimize downtime and manage costs.

7x24 Upgrade option
If you are like most businesses, you want your systems up and running during your busiest hours. In order to accommodate your busy schedule, APC offers an option to schedule services off hours. We will work with you to find a time when servicing your system is least likely to impact your productivity, saving your business time and money.
Environmental inspection
In order to ensure that your system is installed in a suitable environment for optimal functionality, we will inspect the site for conditions that might damage your system, such as excessive heat or humidity.
Experienced Certified Field Service Engineer
Our factory trained Field Service Engineers are rigorously trained and tested on how to efficiently service our products, as well as on safety practices and electrical codes, offering our customers the highest level of service available in the industry today.
Labor and travel expenses included
Travel and labor expenses are included in most service contracts. Please see the statement of work for the service specifics.
On site troubleshooting
While on site, our APC Certified Field Service Engineers, backed by years of industry experience, will diagnose any errors directly, ensuring accuracy of any corrective actions taken.
Parts included
Replacement parts & components are included with some service contracts. Please see the statement of work for service specifics.

Service Plans Features & Benefits
Serviceability
EcoStruxure Asset Advisor
EcoStruxure Asset Advisor is a vendor-neutral affordable 24/7 remote troubleshooting service that provides peace of mind and fast issue resolution, enabled by community-based chat with the Schneider team or Service Bureau, by monitoring critical equipment insights and smart alarming directly to customer’s smartphone – proactively minimizing downtime. Instant access to live sensor data via the mobile app.
Onsite diagnostics & repair
While on site our Certified Field Service Engineers will diagnose, repair and test the unit to ensure optimal performance.
Parts included or available at a discount
Replacements parts & components are included or available at a discount. Please see the statement of work for service specifics.
Service Summary Report
Provides a detailed report of work performed including recommendations for service to ensure optimal performance
Technical support
Our experienced technical support engineers are available to answer your questions, giving you peace of mind knowing the help you need is there when you need it.
Environmental inspection
In order to ensure that your system is installed in a suitable environment for optimal functionality, we will inspect the site for conditions that might damage your system, such as excessive heat or humidity.
Experienced Certified Field Service Engineer
Our factory trained Field Service Engineers are rigorously trained and tested on how to efficiently service our products, as well as on safety practices and electrical codes, offering our customers the highest level of service available in the industry today.
Flexible on site response times
Choose an on site response time that best meets your business requirements and budget
Labor and travel expenses included
Travel and labor expenses are included in most service contracts. Please see the statement of work for the service specifics.