APC WUPGEAAPLUS-AX-00 warranty/support extension 1 license(s) 1 year(s)
Regular price
$448.58
Sale price
Regular price
Tax included.
Comprehensive service packages that allow you to design the coverage you need to operate your solution efficiently, minimize downtime and manage costs.
Comprehensive escalation and corrective actions process
In order to resolve outages as quickly as possible and to keep such event from recurring, APC follows a rigorous escalation process that includes in depth root cause discovery and corrective actions practices.
Corrective maintenance
As part of our Preventative Maintenance Service, APC will proactively schedule maintenance visits for issues discovered during our Escalation and Corrective Actions process.
Free firmware upgrades
Part of maintaining your system is ensuring the unit is operating with the most recent firmware version. Firmware upgrades are provided at no extra charge. All Preventive Maintenance contracts include free firmware upgrades.
Labor and travel expenses included
Travel and labor expenses are included in most service contracts. Please see the statement of work for the service specifics.
Logistics coordination
APC will coordinate the logistics of your installation, from hardware delivery to scheduling installation technicians, ensuring a smooth installation process from start to finish.
On site troubleshooting
While on site, our APC Certified Field Service Engineers, backed by years of industry experience, will diagnose any errors directly, ensuring accuracy of any corrective actions taken.
Proactive monitoring
By utilizing customer-specific and global trending techniques, remote monitoring professionals can proactively identify and anticipate physical infrastructure threats before they occur.
Written summary report
APC project managers will provide you with written reports to keep you informed of the progress of your project.
Service Plans Features & Benefits
Serviceability
Parts included or available at a discount
Replacements parts & components are included or available at a discount. Please see the statement of work for service specifics.
Labor and travel expenses included
Travel and labor expenses are included in most service contracts. Please see the statement of work for the service specifics.
Experienced Certified Field Service Engineer
Our factory trained Field Service Engineers are rigorously trained and tested on how to efficiently service our products, as well as on safety practices and electrical codes, offering our customers the highest level of service available in the industry today.
Technical support
Our experienced technical support engineers are available to answer your questions, giving you peace of mind knowing the help you need is there when you need it.
Service Summary Report
Provides a detailed report of work performed including recommendations for service to ensure optimal performance
Environmental inspection
In order to ensure that your system is installed in a suitable environment for optimal functionality, we will inspect the site for conditions that might damage your system, such as excessive heat or humidity.
EcoStruxure Asset Advisor
EcoStruxure Asset Advisor is a vendor-neutral affordable 24/7 remote troubleshooting service that provides peace of mind and fast issue resolution, enabled by community-based chat with the Schneider team or Service Bureau, by monitoring critical equipment insights and smart alarming directly to customer’s smartphone – proactively minimizing downtime. Instant access to live sensor data via the mobile app.
Flexible on site response times
Choose an on site response time that best meets your business requirements and budget
Onsite diagnostics & repair
While on site our Certified Field Service Engineers will diagnose, repair and test the unit to ensure optimal performance.
Comprehensive escalation and corrective actions process
In order to resolve outages as quickly as possible and to keep such event from recurring, APC follows a rigorous escalation process that includes in depth root cause discovery and corrective actions practices.
Corrective maintenance
As part of our Preventative Maintenance Service, APC will proactively schedule maintenance visits for issues discovered during our Escalation and Corrective Actions process.
Free firmware upgrades
Part of maintaining your system is ensuring the unit is operating with the most recent firmware version. Firmware upgrades are provided at no extra charge. All Preventive Maintenance contracts include free firmware upgrades.
Labor and travel expenses included
Travel and labor expenses are included in most service contracts. Please see the statement of work for the service specifics.
Logistics coordination
APC will coordinate the logistics of your installation, from hardware delivery to scheduling installation technicians, ensuring a smooth installation process from start to finish.
On site troubleshooting
While on site, our APC Certified Field Service Engineers, backed by years of industry experience, will diagnose any errors directly, ensuring accuracy of any corrective actions taken.
Proactive monitoring
By utilizing customer-specific and global trending techniques, remote monitoring professionals can proactively identify and anticipate physical infrastructure threats before they occur.
Written summary report
APC project managers will provide you with written reports to keep you informed of the progress of your project.
Service Plans Features & Benefits
Serviceability
Parts included or available at a discount
Replacements parts & components are included or available at a discount. Please see the statement of work for service specifics.
Labor and travel expenses included
Travel and labor expenses are included in most service contracts. Please see the statement of work for the service specifics.
Experienced Certified Field Service Engineer
Our factory trained Field Service Engineers are rigorously trained and tested on how to efficiently service our products, as well as on safety practices and electrical codes, offering our customers the highest level of service available in the industry today.
Technical support
Our experienced technical support engineers are available to answer your questions, giving you peace of mind knowing the help you need is there when you need it.
Service Summary Report
Provides a detailed report of work performed including recommendations for service to ensure optimal performance
Environmental inspection
In order to ensure that your system is installed in a suitable environment for optimal functionality, we will inspect the site for conditions that might damage your system, such as excessive heat or humidity.
EcoStruxure Asset Advisor
EcoStruxure Asset Advisor is a vendor-neutral affordable 24/7 remote troubleshooting service that provides peace of mind and fast issue resolution, enabled by community-based chat with the Schneider team or Service Bureau, by monitoring critical equipment insights and smart alarming directly to customer’s smartphone – proactively minimizing downtime. Instant access to live sensor data via the mobile app.
Flexible on site response times
Choose an on site response time that best meets your business requirements and budget
Onsite diagnostics & repair
While on site our Certified Field Service Engineers will diagnose, repair and test the unit to ensure optimal performance.
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Payment & Security
Payment methods
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
Key specifications
- Number of years: 1 year(s)
- Type: On-site
- On-site support: Yes
- License quantity: 1 license(s)
- Parts replacement: Yes
Materials
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| Description | Comprehensive service packages that allow you to design the coverage you need to operate your solution efficiently, minimize downtime and manage costs. Comprehensive escalation and corrective actions process In order to resolve outages as quickly as possible and to keep such event from recurring, APC follows a rigorous escalation process that includes in depth root cause discovery and corrective actions practices. Corrective maintenance As part of our Preventative Maintenance Service, APC will proactively schedule maintenance visits for issues discovered during our Escalation and Corrective Actions process. Free firmware upgrades Part of maintaining your system is ensuring the unit is operating with the most recent firmware version. Firmware upgrades are provided at no extra charge. All Preventive Maintenance contracts include free firmware upgrades. Labor and travel expenses included Travel and labor expenses are included in most service contracts. Please see the statement of work for the service specifics. Logistics coordination APC will coordinate the logistics of your installation, from hardware delivery to scheduling installation technicians, ensuring a smooth installation process from start to finish. On site troubleshooting While on site, our APC Certified Field Service Engineers, backed by years of industry experience, will diagnose any errors directly, ensuring accuracy of any corrective actions taken. Proactive monitoring By utilizing customer-specific and global trending techniques, remote monitoring professionals can proactively identify and anticipate physical infrastructure threats before they occur. Written summary report APC project managers will provide you with written reports to keep you informed of the progress of your project. Service Plans Features & Benefits Serviceability Parts included or available at a discount Replacements parts & components are included or available at a discount. Please see the statement of work for service specifics. Labor and travel expenses included Travel and labor expenses are included in most service contracts. Please see the statement of work for the service specifics. Experienced Certified Field Service Engineer Our factory trained Field Service Engineers are rigorously trained and tested on how to efficiently service our products, as well as on safety practices and electrical codes, offering our customers the highest level of service available in the industry today. Technical support Our experienced technical support engineers are available to answer your questions, giving you peace of mind knowing the help you need is there when you need it. Service Summary Report Provides a detailed report of work performed including recommendations for service to ensure optimal performance Environmental inspection In order to ensure that your system is installed in a suitable environment for optimal functionality, we will inspect the site for conditions that might damage your system, such as excessive heat or humidity. EcoStruxure Asset Advisor EcoStruxure Asset Advisor is a vendor-neutral affordable 24/7 remote troubleshooting service that provides peace of mind and fast issue resolution, enabled by community-based chat with the Schneider team or Service Bureau, by monitoring critical equipment insights and smart alarming directly to customer’s smartphone – proactively minimizing downtime. Instant access to live sensor data via the mobile app. Flexible on site response times Choose an on site response time that best meets your business requirements and budget Onsite diagnostics & repair While on site our Certified Field Service Engineers will diagnose, repair and test the unit to ensure optimal performance. |
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Premier Support Plus Add a little Plus to your IT support service. How can you protect employee productivity from mishaps such as a failed battery or hard drive at the same time as you maintain control of your budget and focus on digital transformation? How can you ensure international coverage across the globe? How can you harness the power of AI insights to monitor the health of your device fleet? You’re probably asking many similar questions. Here’s one single solution. Let Premier Support Plus take the strain We’ll do the heavy lifting to relieve the squeeze on your IT teams giving you time to innovate by removing your teams’ break/fix burden. Premier Support Plus removes friction from the user experience by enabling direct access to Lenovo support engineers and building resilience and capacity into your IT function. Users and teams return rapidly to productivity, thereby releasing creativity to drive the business. Premier Support Plus at a glance Premier Support Plus delivers seamless, reliable, and repeatable IT support that works every time, reducing downtime to maximize end user productivity. Premier Support Plus in detail Predict and prevent features combine with additional protection services to provide the ultimate support experience. Help IT get one step ahead of problems, protect business productivity and promote positive EX with rapid issue resolution and 24/7 access to support engineers. Premier Support: VIP coverage for both IT staff and end users that boosts productivity with access to elite troubleshooting. Available 24x7x365, leveraging parts priority with NBD response and onsite labor for repairs.[2] Services Engagement Manager (SEM)[4]: Your designated, Global Lenovo Support expert and customer advocate. They are the single point of contact for service delivery issues, escalations, and asset performance reporting for your organization. Proactive and Predictive support[3]: AI insights, powered by Lenovo Device Intelligence deliver proactive and predictive alerts that enable pre-emptive issue remediation to avoid downtime and ensure productivity. Accidental Damage Protection (ADP)[2]: From coffee spills to power surges, ADP typically saves 28-75%* compared with the cost of repair or system replacement. International Services Entitlement (ISE): Travelling globally for business? No need to worry. ISE extends your ADP, KYD, and SBTY coverage internationally. Keep your Drive (KYD)[2]: Keep your drive(s) and dispose of business data on your terms, improving data security and ensuring compliance with data privacy and retention requirements. Sealed Battery (SBTY) coverage for up to 4 years2: Lenovo-certified technicians ensure an effective and efficient battery replacement when needed, which minimizes downtime and contributes to business resilience. Coverage for consumer products: if a consumer device best fits your needs, then that’s no problem. No need to forego Premier Support Plus and you’ll receive exactly the same VIP support experience. Unlock innovation, and boost user efficiency with the right support: Premier Support Plus |
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At NUTEC, we take a partnership-first approach to every engagement. We start by understanding your business - its challenges, priorities, and long-term goals before recommending any technology solution. From workplace modernization and cloud infrastructure to cyber security and systems integration, our team works closely with you at every stage, ensuring the right technology is procured, implemented, and supported with clarity and confidence. We believe in transparent communication, tailored outcomes, and building lasting partnerships that grow with your business.