DELL Upgrade from 1Y Basic Onsite to 5Y ProSupport
Regular price
$492.41
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Tax included.
Dell ProSupport for client products delivers a higher level of PC support designed for modern, always on businesses. Built on Dell’s global support infrastructure, ProSupport provides 24x7 access to in region technical experts, next business day onsite service after remote diagnosis on covered hardware issues, and proactive monitoring on eligible systems to help detect problems before they disrupt users. With a single, easy to use support experience across laptops, desktops, workstations and accessories, IT teams can resolve issues faster, reduce unplanned downtime, and refocus on strategic projects instead of day to day break/fix. ProSupport is ideal for organizations that have outgrown basic warranty and need business class response times, expert troubleshooting for both hardware and common software issues, and predictable, enterprise grade support wherever their users are working.
*Response times may vary by country and location. Availability and terms of Dell Services vary by region and by-product. Contact a sales representative for details.
*Response times may vary by country and location. Availability and terms of Dell Services vary by region and by-product. Contact a sales representative for details.
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Key specifications
- Number of years: 5 year(s)
- Compatibility: DELL PRO 16 PC16255\nDELL PRO 14 PC14250\nDELL PRO 14 PC14255\nDELL PRO 16 PC16250
- Service type: ProSupport
- Service time (hours x days): 24x7x365
- Service included: Parts and Labour
- Phone support: Yes
- Web support: Yes
- Parts replacement: Yes
- Troubleshooting: Yes
General
- Other Multimedia
- https://objects.icecat.biz/objects/mmo_132311400_1753699646_759_207284.txt|https://objects.icecat.biz/objects/mmo_132311400_1753699656_5215_475083.zip
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Service included: Parts and Labour
Materials
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| Description | Dell ProSupport for client products delivers a higher level of PC support designed for modern, always on businesses. Built on Dell’s global support infrastructure, ProSupport provides 24x7 access to in region technical experts, next business day onsite service after remote diagnosis on covered hardware issues, and proactive monitoring on eligible systems to help detect problems before they disrupt users. With a single, easy to use support experience across laptops, desktops, workstations and accessories, IT teams can resolve issues faster, reduce unplanned downtime, and refocus on strategic projects instead of day to day break/fix. ProSupport is ideal for organizations that have outgrown basic warranty and need business class response times, expert troubleshooting for both hardware and common software issues, and predictable, enterprise grade support wherever their users are working. *Response times may vary by country and location. Availability and terms of Dell Services vary by region and by-product. Contact a sales representative for details. |
Dell’s base warranty covers repair or replacement for manufacturing defects. With Advanced Exchange Service, Dell will send a replacement monitor if the warranty issue cannot be resolved remotely. Dell recommends ProSupport - If you need more than business hours support, consider upgrading to ProSupport for Monitors. *Availability and terms of Dell Services vary by region and by-product. Contact a sales representative for details. |
Get a higher level of support for Dell monitors with ProSupport for monitors. With 24x7 support for set-up, configuration, interoperability, software, and troubleshooting, plus next business day Advanced Exchange if warranty issues can’t be resolved over the phone. ProSupport also offers direct access to highly trained, in-region ProSupport engineers. *Availability and terms of Dell Services vary by region and by-product. Contact a sales representative for details. |
ProSupport Plus is Dell's most complete support service, enabling access to customizable, self-healing scripts that prevent issues before they happen, making it even easier to deploy fleetwide fixes and optimize PC performance automatically. This is combined with coverage for accidents, hard drive retention, prioritised 24x7 direct access to in-region expert support, next business day onsite service after remote diagnosis, and proactive monitoring for automated issue identification and notification. Solution providers and end-customers can view and manage health, application experience, and security score, plus take action across the entire fleet, log tickets, and self-dispatch parts, all from a single portal. ProSupport Plus enables businesses to analyze usage patterns and identify opportunities to optimize end-user device strategy, maximizing productivity and employee satisfaction. *Availability and terms of Dell Services vary by region and by-product. Contact a sales representative for details. |
Dell ProSupport for client products delivers a higher level of PC support designed for modern, always on businesses. Built on Dell’s global support infrastructure, ProSupport provides 24x7 access to in region technical experts, next business day onsite service after remote diagnosis on covered hardware issues, and proactive monitoring on eligible systems to help detect problems before they disrupt users. With a single, easy to use support experience across laptops, desktops, workstations and accessories, IT teams can resolve issues faster, reduce unplanned downtime, and refocus on strategic projects instead of day to day break/fix. ProSupport is ideal for organizations that have outgrown basic warranty and need business class response times, expert troubleshooting for both hardware and common software issues, and predictable, enterprise grade support wherever their users are working. *Response times may vary by country and location. Availability and terms of Dell Services vary by region and by-product. Contact a sales representative for details. |
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