DELL 3Y Keep Your Hard Drive
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Key specifications
- Number of years: 3 year(s)
- Compatibility: DELL PRO 16 PLUS PB16250\nDELL PRO 13 PLUS PB13250\nDELL PRO 14 PREMIUM PA14250\nDELL PRO 14 PLUS PB14250\nDELL PRO 15 ESSENTIAL PV15255\nDELL PRO 14 ESSENTIAL PV14250\nDELL PRO 16 PC16255\nDELL PRO 14 PC14250\nDELL PRO 13 PREMIUM PA13250\nDELL PRO 14 ESSENTIAL PV14255\nDELL PRO 15 ESSENTIAL PV15250\nDELL PRO 14 PC14255\nDELL PRO 16 PC16250\nDELL PRO 14 PLUS PB14255\nDELL PRO 16 PLUS PB16255
- Service type: Keep Your Hard Drive
- Service time (hours x days): 8x5
- Service included: Parts
- Phone support: Yes
- Web support: Yes
- Parts replacement: No
- Troubleshooting: Yes
Materials
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| Description | Dell Keep Your Hard Drive (KYHD) for PCs helps organizations protect sensitive data and meet compliance requirements when a covered drive fails. Instead of returning the failed drive to Dell during a warranty repair, customers keep physical possession of the drive and its contents, while Dell replaces the hardware under the support contract. This gives IT and security teams greater control over data that may contain confidential, regulated or business‑critical information, without changing how they receive hardware support from Dell. *Availability and terms of Dell Services vary by region and by-product. Contact a sales representative for details. |
Dell’s base warranty covers repair or replacement for manufacturing defects. With Advanced Exchange Service, Dell will send a replacement monitor if the warranty issue cannot be resolved remotely. Dell recommends ProSupport - If you need more than business hours support, consider upgrading to ProSupport for Monitors. *Availability and terms of Dell Services vary by region and by-product. Contact a sales representative for details. |
Get a higher level of support for Dell monitors with ProSupport for monitors. With 24x7 support for set-up, configuration, interoperability, software, and troubleshooting, plus next business day Advanced Exchange if warranty issues can’t be resolved over the phone. ProSupport also offers direct access to highly trained, in-region ProSupport engineers. *Availability and terms of Dell Services vary by region and by-product. Contact a sales representative for details. |
ProSupport Plus is Dell's most complete support service, enabling access to customizable, self-healing scripts that prevent issues before they happen, making it even easier to deploy fleetwide fixes and optimize PC performance automatically. This is combined with coverage for accidents, hard drive retention, prioritised 24x7 direct access to in-region expert support, next business day onsite service after remote diagnosis, and proactive monitoring for automated issue identification and notification. Solution providers and end-customers can view and manage health, application experience, and security score, plus take action across the entire fleet, log tickets, and self-dispatch parts, all from a single portal. ProSupport Plus enables businesses to analyze usage patterns and identify opportunities to optimize end-user device strategy, maximizing productivity and employee satisfaction. *Availability and terms of Dell Services vary by region and by-product. Contact a sales representative for details. |
Dell ProSupport for client products delivers a higher level of PC support designed for modern, always on businesses. Built on Dell’s global support infrastructure, ProSupport provides 24x7 access to in region technical experts, next business day onsite service after remote diagnosis on covered hardware issues, and proactive monitoring on eligible systems to help detect problems before they disrupt users. With a single, easy to use support experience across laptops, desktops, workstations and accessories, IT teams can resolve issues faster, reduce unplanned downtime, and refocus on strategic projects instead of day to day break/fix. ProSupport is ideal for organizations that have outgrown basic warranty and need business class response times, expert troubleshooting for both hardware and common software issues, and predictable, enterprise grade support wherever their users are working. *Response times may vary by country and location. Availability and terms of Dell Services vary by region and by-product. Contact a sales representative for details. |
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