DELL Upgrade from 3Y Basic Onsite to 5Y ProSupport

ProSupport provides 24x7 priority access to engineers, onsite service after remote diagnosis and SupportAssist technology with automated issue detection and alerts. Let Dell help reduce any downtime.

*Availability and terms of Dell Technologies Services vary by region and by product. Contact a sales representative for details.

Dell ProSupport for client products delivers a higher level of PC support designed for modern, always on businesses. Built on Dell’s global support infrastructure, ProSupport provides 24x7 access to in region technical experts, next business day onsite service after remote diagnosis on covered hardware issues, and proactive monitoring on eligible systems to help detect problems before they disrupt users. With a single, easy to use support experience across laptops, desktops, workstations and accessories, IT teams can resolve issues faster, reduce unplanned downtime, and refocus on strategic projects instead of day to day break/fix. ProSupport is ideal for organizations that have outgrown basic warranty and need business class response times, expert troubleshooting for both hardware and common software issues, and predictable, enterprise grade support wherever their users are working.

*Response times may vary by country and location. Availability and terms of Dell Services vary by region and by-product. Contact a sales representative for details.

Dell’s Next Business Day Onsite Service for client products helps keep your workforce productive by minimizing downtime when hardware issues arise. After remote diagnosis confirms a covered problem, Dell arranges for a certified technician and/or replacement parts to be dispatched to your site, typically by the next business day, to restore the system and get your users back up and running quickly. This fast, predictable response is ideal for organizations that rely on their PCs every day and want the confidence of professional onsite repair without the cost and complexity of managing everything in house. Next Business Day Onsite Service is available with select Basic Hardware Service, ProSupport, and ProSupport Plus offers on eligible client systems, giving you flexible options to match your budget and support needs.

Dell recommends ProSupport for PCs - your customers need more than a basic warranty service to keep their employees happy and productive. ProSupport Suite for PCs combines 24x7 (including holidays) non-scripted direct access to in-region IT experts and Next Business Day onsite repairs. AI-driven, predictive intelligent support that allows businesses to stay ahead of IT issues and employee frustration.

*Response times may vary by country and location. Availability and terms of Dell Services vary by region and by-product. Contact a sales representative for details.

Dell ProSupport for client products delivers a higher level of PC support designed for modern, always on businesses. Built on Dell’s global support infrastructure, ProSupport provides 24x7 access to in region technical experts, next business day onsite service after remote diagnosis on covered hardware issues, and proactive monitoring on eligible systems to help detect problems before they disrupt users. With a single, easy to use support experience across laptops, desktops, workstations and accessories, IT teams can resolve issues faster, reduce unplanned downtime, and refocus on strategic projects instead of day to day break/fix. ProSupport is ideal for organizations that have outgrown basic warranty and need business class response times, expert troubleshooting for both hardware and common software issues, and predictable, enterprise grade support wherever their users are working.

*Response times may vary by country and location. Availability and terms of Dell Services vary by region and by-product. Contact a sales representative for details.

Dell’s Next Business Day Onsite Service for client products helps keep your workforce productive by minimizing downtime when hardware issues arise. After remote diagnosis confirms a covered problem, Dell arranges for a certified technician and/or replacement parts to be dispatched to your site, typically by the next business day, to restore the system and get your users back up and running quickly. This fast, predictable response is ideal for organizations that rely on their PCs every day and want the confidence of professional onsite repair without the cost and complexity of managing everything in house. Next Business Day Onsite Service is available with select Basic Hardware Service, ProSupport, and ProSupport Plus offers on eligible client systems, giving you flexible options to match your budget and support needs.

Dell recommends ProSupport for PCs - your customers need more than a basic warranty service to keep their employees happy and productive. ProSupport Suite for PCs combines 24x7 (including holidays) non-scripted direct access to in-region IT experts and Next Business Day onsite repairs. AI-driven, predictive intelligent support that allows businesses to stay ahead of IT issues and employee frustration.

*Response times may vary by country and location. Availability and terms of Dell Services vary by region and by-product. Contact a sales representative for details.