DELL Upgrade from 3Y Basic Advanced Exchange to 5Y Basic Advanced Exchange
*Availability and terms of Dell Services vary by region and by-product. Contact a sales representative for details.
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Key specifications
- Number of years: 5 year(s)
- Compatibility: C2722DE, P2424HEB, P2723QE, P2724DEB, Dell Pro 27 Plus P2725DE, Dell Pro 27 Plus P2725QE, Dell UltraSharp U2722DE, Dell UltraSharp U2723QE, Dell UltraSharp U2724D, Dell UltraSharp U2724DE, Dell UltraSharp U2725QE
- Service type: Advanced Exchange
- Service time (hours x days): 8x5
- Service included: Parts and Labour
- Phone support: Yes
- Web support: Yes
- Parts replacement: Yes
- Troubleshooting: Yes
Materials
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| Description | Advanced Exchange Service is a convenient, fast replacement option that helps keep users productive with minimal downtime. After remote diagnosis, if a covered hardware issue can’t be resolved, Dell ships a replacement unit—often the next business day—so the customer can simply swap devices and keep working. The original product is then returned to Dell according to provided instructions. Available on select client products and monitors, Advanced Exchange Service delivers predictable, business-ready support without the time and disruption of traditional repair visits *Availability and terms of Dell Services vary by region and by-product. Contact a sales representative for details. |
ProSupport Plus is Dell's most complete support service, enabling access to customizable, self-healing scripts that prevent issues before they happen, making it even easier to deploy fleetwide fixes and optimize PC performance automatically. This is combined with coverage for accidents, hard drive retention, prioritised 24x7 direct access to in-region expert support, next business day onsite service after remote diagnosis, and proactive monitoring for automated issue identification and notification. Solution providers and end-customers can view and manage health, application experience, and security score, plus take action across the entire fleet, log tickets, and self-dispatch parts, all from a single portal. ProSupport Plus enables businesses to analyze usage patterns and identify opportunities to optimize end-user device strategy, maximizing productivity and employee satisfaction. *Availability and terms of Dell Services vary by region and by-product. Contact a sales representative for details. |
DELL 3Y ProSpt to 5Y ProSpt. Number of years: 5 year(s), Service time (hours x days): 24x7x365 |
ProSupport for PCs is the right offering for all commercial businesses. Featuring 24x7 direct access to in-region engineers, next business day onsite repairs, and automated, proactive issue resolution with telemetry-driven insights, ProSupport reduces end-user downtime while freeing up IT time to focus on higher-value projects. Solution providers and end-customers can view and manage health, application experience, and security score, plus take action across the entire fleet, log tickets, and self-dispatch parts, all from a single portal. ProSupport enables businesses to analyze usage patterns and identify opportunities to optimize end-user device strategy, maximizing productivity and employee satisfaction. *Availability and terms of Dell Services vary by region and by-product. Contact a sales representative for details. |
Dell’s base warranty covers repair or replacement for manufacturing defects only and does not include support for software-related issues. Basic service provides telephone (online chat (where available) and e-mail) hardware troubleshooting during local business hours, excluding local national holidays. During the telephone-based troubleshooting, the Dell Technician will determine if an onsite service technician is required. Dell recommends ProSupport for PCs - your customers need more than a basic warranty service to keep their employees happy and productive. ProSupport Suite for PCs combines 24x7 (including holidays) non-scripted direct access to in-region IT experts and Next Business Day onsite reapirs. AI-driven, intelligent support that allows businesses to stay ahead of IT issues and employee frustration. *Response times may vary by country and location. Availability and terms of Dell Services vary by region and by-product. Contact a sales representative for details. |
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