DELL Upgrade from 3Y Basic Onsite to 5Y Basic Onsite
Dell recommends ProSupport for PCs - your customers need more than a basic warranty service to keep their employees happy and productive. ProSupport Suite for PCs combines 24x7 (including holidays) non-scripted direct access to in-region IT experts and Next Business Day onsite repairs. AI-driven, predictive intelligent support that allows businesses to stay ahead of IT issues and employee frustration.
*Response times may vary by country and location. Availability and terms of Dell Services vary by region and by-product. Contact a sales representative for details.
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Key specifications
- Number of years: 5 year(s)
- Compatibility: DELL PRO MICRO PLUS QBM1250\nDELL PRO 24 ALL-IN-ONE PLUS QB24250\nDELL PRO SLIM PLUS QBS1250
- Service type: Basic Onsite
- Service time (hours x days): 8x5
- Service included: Parts and Labour
- Phone support: Yes
- Web support: Yes
- Parts replacement: Yes
- Troubleshooting: Yes
Materials
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| Description | Dell’s Next Business Day Onsite Service for client products helps keep your workforce productive by minimizing downtime when hardware issues arise. After remote diagnosis confirms a covered problem, Dell arranges for a certified technician and/or replacement parts to be dispatched to your site, typically by the next business day, to restore the system and get your users back up and running quickly. This fast, predictable response is ideal for organizations that rely on their PCs every day and want the confidence of professional onsite repair without the cost and complexity of managing everything in house. Next Business Day Onsite Service is available with select Basic Hardware Service, ProSupport, and ProSupport Plus offers on eligible client systems, giving you flexible options to match your budget and support needs. Dell recommends ProSupport for PCs - your customers need more than a basic warranty service to keep their employees happy and productive. ProSupport Suite for PCs combines 24x7 (including holidays) non-scripted direct access to in-region IT experts and Next Business Day onsite repairs. AI-driven, predictive intelligent support that allows businesses to stay ahead of IT issues and employee frustration. *Response times may vary by country and location. Availability and terms of Dell Services vary by region and by-product. Contact a sales representative for details. |
APC Customer Training Service. License quantity: 1 license(s) |
APC 1 YEAR 7X24 TELEPHONE TECHNICAL SUPPORT. Number of years: 1 year(s) |
An on site examination of your system designed to ensure optimal performance scheduled to meet your needs. |
Labor and travel expenses included Travel and labor expenses are included in most service contracts. Please see the statement of work for the service specifics. System cleaning Cleaning your system of dust and grime accumulated during normal operation will extend the life of the hardware. Functional verification During each Preventive Maintenance visit, our Certified Field Service Engineers will run tests to verify your system is functioning correctly in all operational modes, stopping problems before they start. Written summary report APC project managers will provide you with written reports to keep you informed of the progress of your project. Environmental inspection In order to ensure that your system is installed in a suitable environment for optimal functionality, we will inspect the site for conditions that might damage your system, such as excessive heat or humidity. |
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