HP 4 year Next Business Day Response Onsite Notebook Solution Support | U53A6E

When hardware issues come up, the sooner you can get running again, the better. Have expertise at the ready with HP Onsite Solution Support^[1], and vastly improve your product uptime. With high-quality remote assistance or convenient onsite support, help is there when you need it—so you can get back to work. Solution covers Base Hardware and up to 6 additional peripherals sold together. Solution include things like monitors (maximum of 2), docking stations, wireless keyboards, wireless mice, and headsets.

Dell’s Next Business Day Onsite Service for client products helps keep your workforce productive by minimizing downtime when hardware issues arise. After remote diagnosis confirms a covered problem, Dell arranges for a certified technician and/or replacement parts to be dispatched to your site, typically by the next business day, to restore the system and get your users back up and running quickly. This fast, predictable response is ideal for organizations that rely on their PCs every day and want the confidence of professional onsite repair without the cost and complexity of managing everything in house. Next Business Day Onsite Service is available with select Basic Hardware Service, ProSupport, and ProSupport Plus offers on eligible client systems, giving you flexible options to match your budget and support needs.

Dell recommends ProSupport for PCs - your customers need more than a basic warranty service to keep their employees happy and productive. ProSupport Suite for PCs combines 24x7 (including holidays) non-scripted direct access to in-region IT experts and Next Business Day onsite repairs. AI-driven, predictive intelligent support that allows businesses to stay ahead of IT issues and employee frustration.

*Response times may vary by country and location. Availability and terms of Dell Services vary by region and by-product. Contact a sales representative for details.

Dell’s base warranty covers repair or replacement for manufacturing defects only and does not include support for software-related issues. Basic service provides telephone (online chat (where available) and e-mail) hardware troubleshooting during local business hours, excluding local national holidays. During the telephone-based troubleshooting, the Dell Technician will determine if an onsite service technician is required.
Dell recommends ProSupport for PCs - your customers need more than a basic warranty service to keep their employees happy and productive. ProSupport Suite for PCs combines 24x7 (including holidays) non-scripted direct access to in-region IT experts and Next Business Day onsite reapirs. AI-driven, intelligent support that allows businesses to stay ahead of IT issues and employee frustration. 

*Response times may vary by country and location. Availability and terms of Dell Services vary by region and by-product. Contact a sales representative for details.

Lenovo™ Premier Support provides direct access to skilled and experienced Lenovo technicians offering comprehensive hardware and software support. Our expert troubleshooters have the advanced technical know-how and systems knowledge to quickly provide solutions and advice that will keep your hardware and software operating at optimal efficiency.

Tech support with the Premier difference


Advanced-level techs.
End to End case management.
Faster, first-time resolution.


Looking for a step-up for your business and your employees’ support experience?

Lenovo™ Premier Support gives VIP treatment to both your IT staff and end users.

We understand IT needs to increase efficiency, reduce complexities, and keep your end users up and running. We know your end users expect fast and frustration-free support. Lenovo can deliver.

Free your Team to excel in innovation and productivity

IT landscapes are becoming more complicated, while simultaneously, budgets are contracting. The challenge lies in reducing complexity and operational costs, while increasing the impact of your in-house teams by focusing their efforts on revenue-generating and innovation projects.

What if the solution was to cost effectively offload your routine support tasks, and shift time-intensive advanced problem solving to an expert team of support engineers?

Get a direct line to our most elite technicians who listen first then deliver advanced troubleshooting - no scripts here. And they’re measured on first-time fixes so they’re committed to prompt and accurate resolution.

Premier Support Center


Advanced technical support available 24 x 7 x 365
Dedicated phone number and no phone tree menu to navigate
Single point of contact for end to end case & escalation management
Hardware and OEM software support1


Technical Account Managers (TAMs)


Proactive relationship and escalation management
Personalized recommendations for your business
Robust quarterly reporting



VIP Treatment


No waiting in-line
Next-business-day onsite labor 2
Parts prioritization 2


You also have access to technical account managers who act as a single point of contact for case management. You’ll enjoy the consistency, accountability, and visibility you deserve. And thanks to next-business-day repair service and prioritized parts access, you’ll keep system downtime and productivity interruptions to an absolute minimum.

That’s the Premier difference.


Interested in advanced level technical support for your Lenovo ThinkVision monitors?

We’ve got you covered. Now you can purchase Premier Support for monitors and enjoy a single support contact experience5 with our elite Premier Support technical team.

Get how-to and technical assistance across a variety of common questions and issues surrounding configuration, resolution, display settings, and multi-monitor interoperability—along with support on popular industry software, device drivers, and more6.

And if we do need to swap out your warrantied monitor, your replacement is prioritized over standard claims and delivered to you the next business day through Lenovo Advanced Exchange7.

1 Year Lenovo Premium Care with Onsite

Advanced Support from Real People. Real Fast

We get it. New computers are exciting. From the moment you unbox your new Lenovo device, you want to get the most out of it. Yet even the most technical among us struggle with setup and support.

Lenovo Premium Care is the hassle-free solution for all your technical support needs.

Introducing Lenovo Premium Care

Premium Care is the new standard for advanced technical support.

Our helpful technicians are ready to help you with any issues with your Lenovo device, peripherals, and even software. With this front-of-the-queue and straight-to-the-experts customer support service, Lenovo provides you peace of mind and faster solutions, allowing you to get the best from your new device.

Premium Concept Taken To The Next Level

• Real Person: Choose how you want to reach us - through the phone, chat or email - our expert technicians will take care of you. Real person support for your PC issues.

• Real Fast: Highly trained technicians will provide you real-time solutions, whatever the issue, on your first contact. If needed, our team will schedule an onsite visit for the next business day.

• Hassle-Free: ‘Getting started’ and ‘how-to’ assistance for hardware and software. Easy solutions that are simple to reach - that’s how Premium Care delivers you the ideal support experience.

• PC Health Check: Free annual PC Health Check that allows our experts to spot issues before you do so they can resolve them quickly and help you avoid PC problems.


Hassle-Free Support Experience

‘How-To’ Assistance For Hardware And Software

Whether you need setup advice or help adding a printer, Lenovo Premium Care has got your back.

Now, you will have a go-to place to keep you connected and able to use your device to do the things you love.

Besides offering the highest level of hardware support and making sure you have ‘how-to’ assistance anytime you need, our team is always ready to answer questions about the software applications you use every day.

That’s Premium Care - designed to delight and make your life easier.


List of supported software
Windows® OS, Lenovo™ SHAREit, Lenovo OneKey™ Recovery, Lenovo REACHit, Lenovo Photo Master, McAfee® LiveSafe™ (30-day trial), Adobe® Photoshop® software, Adobe Acrobat® software, Cyberlink Power DVD, Chrome OS, Dropbox, Intuit Quickbooks, McAfee, MS Office, Windows, MS Works, MS Works Plus 2008, Norton AnitVirus, Norton Internet Security, Roxio Creator, Skype.

Note: Not available in all countries. Hours may vary slightly around the world. For example, United Kingdom: Monday to Friday, from 09:00 to 18:00 (GMT)

Trademarks: Lenovo and the Lenovo logo are trademarks of Lenovo. Microsoft, Windows, and the Windows logo are trademarks of Microsoft Corporation. Other company, product or service names may be trademarks or service marks of others.