HP 2 year Next Business Day Response Onsite Notebook Hardware Support
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Key specifications
- Number of years: 2 year(s)
- UNSPSC-code: 81111812
- Coverage period (months): 24
- Coverage details: Standard workdays - 9 hours
- Support type: Onsite repair
- Place of service: Onsite
- Service method: Onsite repair
- Warranty coverage: In warranty
- Care Pack type: Electronic
- Service type: NBD
- Type: On-site
- Warranty type: S
- HP segment: Business
- Additional information: Excludes external monitor
Supplier features
- Duration
- 2 years
- Response time
- Next business day response
Materials
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| Description | When hardware issues come up, the sooner you can get running again, the better. Have expertise at the ready with HP Onsite Service[1], and vastly improve your product uptime. With high-quality remote assistance or convenient onsite support, help is there when you need it—so you can get back to work. |
DELL 3Y ProSpt to 5Y ProSpt. Number of years: 5 year(s), Service time (hours x days): 24x7x365 |
Labor and travel expenses included Travel and labor expenses are included in most service contracts. Please see the statement of work for the service specifics. Experienced APC Certified Field Service Engineer Our factory trained Field Service Engineers are rigorously trained and tested on universally accepted safety practices and electrical codes as well as our own product set, offering our customers the highest level of service available in the industry today. System cleaning Cleaning your system of dust and grime accumulated during normal operation will extend the life of the hardware. Functional verification During each Preventive Maintenance visit, our APC Certified Field Service Engineers will run tests to verify your system is functioning correctly in all operational modes, stopping problems before they start. Written summary report APC project managers will provide you with written reports to keep you informed of the progress of your project. Environmental inspection In order to ensure that your system is housed in a suitable environment for optimal functionality, we will inspect the site for conditions that might damage your system, such as excessive heat or humidity. |
Performed at any point for your UPS or cooling system lifecycle, regardless of your service contract status. |
Dell ProSupport for client products delivers a higher level of PC support designed for modern, always on businesses. Built on Dell’s global support infrastructure, ProSupport provides 24x7 access to in region technical experts, next business day onsite service after remote diagnosis on covered hardware issues, and proactive monitoring on eligible systems to help detect problems before they disrupt users. With a single, easy to use support experience across laptops, desktops, workstations and accessories, IT teams can resolve issues faster, reduce unplanned downtime, and refocus on strategic projects instead of day to day break/fix. ProSupport is ideal for organizations that have outgrown basic warranty and need business class response times, expert troubleshooting for both hardware and common software issues, and predictable, enterprise grade support wherever their users are working. *Response times may vary by country and location. Availability and terms of Dell Services vary by region and by-product. Contact a sales representative for details. |
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