HP 3 year Return to Depot Notebook Hardware Support
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Key specifications
- UNSPSC-code: 81111812
- Coverage period (months): 36
- Coverage details: Standard workdays - 9 hours
- Support type: Return to depot
- Place of service: Offsite
- Service method: Depot repair
- Warranty coverage: In warranty
- Care Pack type: Electronic
- Additional information: Excludes external monitor
- Logistics options: Customer carry-in or shipment
Supplier features
- Duration
- 3 years
- Response time
- Repaired within 3-7 business days
Materials
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| Description | When your PC is experiencing a problem, you want it fixed. With HP Return to Depot, you can get assistance to resolve most issues by phone or online chat. And for more serious problems, send your unit to an authorized repair center near you. Our expert technicians will diagnose and repair your device within 3-7 business days[1], and we’ll pay for its return shipment – so you can get back to business. Return to Depot is a cost-effective alternative to onsite service, and includes labor, parts, and materials. |
DELL 3Y ProSpt to 5Y ProSpt. Number of years: 5 year(s), Service time (hours x days): 24x7x365 |
Labor and travel expenses included Travel and labor expenses are included in most service contracts. Please see the statement of work for the service specifics. Experienced APC Certified Field Service Engineer Our factory trained Field Service Engineers are rigorously trained and tested on universally accepted safety practices and electrical codes as well as our own product set, offering our customers the highest level of service available in the industry today. System cleaning Cleaning your system of dust and grime accumulated during normal operation will extend the life of the hardware. Functional verification During each Preventive Maintenance visit, our APC Certified Field Service Engineers will run tests to verify your system is functioning correctly in all operational modes, stopping problems before they start. Written summary report APC project managers will provide you with written reports to keep you informed of the progress of your project. Environmental inspection In order to ensure that your system is housed in a suitable environment for optimal functionality, we will inspect the site for conditions that might damage your system, such as excessive heat or humidity. |
Performed at any point for your UPS or cooling system lifecycle, regardless of your service contract status. |
Dell ProSupport for client products delivers a higher level of PC support designed for modern, always on businesses. Built on Dell’s global support infrastructure, ProSupport provides 24x7 access to in region technical experts, next business day onsite service after remote diagnosis on covered hardware issues, and proactive monitoring on eligible systems to help detect problems before they disrupt users. With a single, easy to use support experience across laptops, desktops, workstations and accessories, IT teams can resolve issues faster, reduce unplanned downtime, and refocus on strategic projects instead of day to day break/fix. ProSupport is ideal for organizations that have outgrown basic warranty and need business class response times, expert troubleshooting for both hardware and common software issues, and predictable, enterprise grade support wherever their users are working. *Response times may vary by country and location. Availability and terms of Dell Services vary by region and by-product. Contact a sales representative for details. |
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