Opengear Foundation Support 1 license(s) 5 year(s) | OG-FNTS-OM2200-5YR
Out of stock
Support Components:
- 8x5 Regional Live Support: Available during local business hours (8 AM to 5 PM, Monday to Friday) in APAC, Americas, and EMEA regions. Support channels include phone, email, and portal.
- Service-Level Agreements (SLAs): Defined response and resolution expectations.
- Firmware and Software Updates: Ongoing access through the support portal.
Priority Levels:
- Critical (Priority 1): Severe outage, no workaround, or DOA unit.
- Medium (Priority 2): Covers all other situations.
SLA and Response Times:
- Initial Response: Up to 15 minutes via portal, up to 30 minutes via email, and 100% callback via phone/chat.
- RMA (Replacement): Next business day (U.S.), within 4 days (International).
- SLA Target: 95% compliance.
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Key specifications
- Number of years: 5 year(s)
- Compatibility: OM2200
- Service time (hours x days): 8x5
- License quantity: 1 license(s)
Packaging data
- Quantity per pack
- 1 pc(s)
Materials
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