DELL Upgrade from 1Y Basic Onsite to 3Y Basic Onsite | L5SL5_1OS3OS

Dell’s Next Business Day Onsite Service for client products helps keep your workforce productive by minimizing downtime when hardware issues arise. After remote diagnosis confirms a covered problem, Dell arranges for a certified technician and/or replacement parts to be dispatched to your site, typically by the next business day, to restore the system and get your users back up and running quickly. This fast, predictable response is ideal for organizations that rely on their PCs every day and want the confidence of professional onsite repair without the cost and complexity of managing everything in house. Next Business Day Onsite Service is available with select Basic Hardware Service, ProSupport, and ProSupport Plus offers on eligible client systems, giving you flexible options to match your budget and support needs.

Dell recommends ProSupport for PCs - your customers need more than a basic warranty service to keep their employees happy and productive. ProSupport Suite for PCs combines 24x7 (including holidays) non-scripted direct access to in-region IT experts and Next Business Day onsite repairs. AI-driven, predictive intelligent support that allows businesses to stay ahead of IT issues and employee frustration.

*Response times may vary by country and location. Availability and terms of Dell Services vary by region and by-product. Contact a sales representative for details.

DELL 3Y ProSpt to 5Y ProSpt. Number of years: 5 year(s), Service time (hours x days): 24x7x365

Comprehensive service packages that allow you to design the coverage you need to operate your solution efficiently, minimize downtime and manage costs.

Comprehensive escalation and corrective actions process
In order to resolve outages as quickly as possible and to keep such event from recurring, APC follows a rigorous escalation process that includes in depth root cause discovery and corrective actions practices.

Corrective maintenance
As part of our Preventative Maintenance Service, APC will proactively schedule maintenance visits for issues discovered during our Escalation and Corrective Actions process.

Free firmware upgrades
Part of maintaining your system is ensuring the unit is operating with the most recent firmware version. Firmware upgrades are provided at no extra charge. All Preventive Maintenance contracts include free firmware upgrades.

Labor and travel expenses included
Travel and labor expenses are included in most service contracts. Please see the statement of work for the service specifics.

Logistics coordination
APC will coordinate the logistics of your installation, from hardware delivery to scheduling installation technicians, ensuring a smooth installation process from start to finish.

On site troubleshooting
While on site, our APC Certified Field Service Engineers, backed by years of industry experience, will diagnose any errors directly, ensuring accuracy of any corrective actions taken.

Proactive monitoring
By utilizing customer-specific and global trending techniques, remote monitoring professionals can proactively identify and anticipate physical infrastructure threats before they occur.

Written summary report
APC project managers will provide you with written reports to keep you informed of the progress of your project.


Service Plans Features & Benefits
Serviceability

Parts included or available at a discount
Replacements parts & components are included or available at a discount. Please see the statement of work for service specifics.

Labor and travel expenses included
Travel and labor expenses are included in most service contracts. Please see the statement of work for the service specifics.

Experienced Certified Field Service Engineer
Our factory trained Field Service Engineers are rigorously trained and tested on how to efficiently service our products, as well as on safety practices and electrical codes, offering our customers the highest level of service available in the industry today.

Technical support
Our experienced technical support engineers are available to answer your questions, giving you peace of mind knowing the help you need is there when you need it.

Service Summary Report
Provides a detailed report of work performed including recommendations for service to ensure optimal performance

Environmental inspection
In order to ensure that your system is installed in a suitable environment for optimal functionality, we will inspect the site for conditions that might damage your system, such as excessive heat or humidity.

EcoStruxure Asset Advisor
EcoStruxure Asset Advisor is a vendor-neutral affordable 24/7 remote troubleshooting service that provides peace of mind and fast issue resolution, enabled by community-based chat with the Schneider team or Service Bureau, by monitoring critical equipment insights and smart alarming directly to customer’s smartphone – proactively minimizing downtime. Instant access to live sensor data via the mobile app.

Flexible on site response times
Choose an on site response time that best meets your business requirements and budget

Onsite diagnostics & repair
While on site our Certified Field Service Engineers will diagnose, repair and test the unit to ensure optimal performance.

Experienced APC Certified Field Service Engineer
Our factory trained Field Service Engineers are rigorously trained and tested on universally accepted safety practices and electrical codes as well as our own product set, offering our customers the highest level of service available in the industry today.

Comprehensive escalation and corrective actions process
In order to resolve outages as quickly as possible and to keep such errors from recurring, APC follows a rigorous escalation process that includes in depth root cause discovery and corrective actions practices.

On site troubleshooting
While on site, our APC Certified Field Service Engineers, backed by years of industry experience, will diagnose any errors directly, ensuring accuracy of any corrective actions taken.

Labor and travel expenses included
Travel and labor expenses are included in most service contracts. Please see the statement of work for the service specifics.

Parts included
Replacement parts & components are included with some service contracts. Please see the statement of work for service specifics.

Written summary report
APC project managers will provide you with written reports to keep you informed of the progress of your project.

Experienced APC Certified Field Service Engineer
Our factory trained Field Service Engineers are rigorously trained and tested on universally accepted safety practices and electrical codes as well as our own product set, offering our customers the highest level of service available in the industry today.
Comprehensive escalation and corrective actions process
In order to resolve outages as quickly as possible and to keep such errors from recurring, APC follows a rigorous escalation process that includes in depth root cause discovery and corrective actions practices.
On site troubleshooting
While on site, our APC Certified Field Service Engineers, backed by years of industry experience, will diagnose any errors directly, ensuring accuracy of any corrective actions taken.
Labor and travel expenses included
Travel and labor expenses are included in most service contracts. Please see the statement of work for the service specifics.
Parts included
Replacement parts & components are included with some service contracts. Please see the statement of work for service specifics.
Written summary report
APC project managers will provide you with written reports to keep you informed of the progress of your project.